Working at Cafés Richard

Every application is carefully reviewed. If a profile matches the job requirements, an initial phone or video interview is scheduled to better understand the candidate's background, motivations, and interest in the company. This exchange is also an opportunity for candidates to ask their first questions. If this initial contact is successful, an on-site meeting is arranged with the hiring manager, an HR representative, and sometimes a member of the Executive Board. Depending on the position, a case study or technical test may be included to evaluate specific skills. At the end of the process, a detailed job offer is presented, along with all the information needed to make an informed decision.

At Cafés Richard, onboarding is a crucial step. Every newcomer follows a personalized journey designed to introduce them to the company, our diverse roles, and our unique culture. This process includes training at our Académie du Café or the Espresso Service Technical Hub, meetings with various departments, and field immersion alongside a delivery driver or technician to meet our customers firsthand. This approach ensures everyone has the tools to succeed and feels confident within their role, their team, and the company at large. At the end of the process, a satisfaction survey completed by both the employee and their manager provides valuable feedback to continuously improve our onboarding experience.

At Cafés Richard, our HR policy is built on responsibility and ethics. We place diversity, equity, and inclusion at the heart of our recruitment practices. Our entire HR team is trained in non-discrimination, and every participant in the hiring process is sensitized to the challenges of equal opportunity. We are committed to providing internal mobility opportunities for everyone and take concrete actions to support the employment of people with disabilities. We also take pride in recognizing long-term loyalty and celebrating work anniversary medals. 

To strengthen this dynamic, an employee referral charter encourages our staff to recommend the company and actively participate in its growth.

Joining Cafés Richard means entering an environment where work-life balance is a top priority. Our remote work charter ensures daily work/life balance for all. Additionally, our Corporate Ethics Charter frames our practices to guarantee transparency and fairness in all working relationships. Throughout the year, get-together events are organized by our Quality of Life at Work (QVT) team to strengthen team spirit through shared culinary, sporting, and festive moments. 

Our Social and Economic Committee (CSE) also contributes to this dynamic by regularly organizing group outings and activities.

Skills development is directly aligned with our company’s strategic goals. We offer a wide range of training programs covering management, IT proficiency, sales force professionalization, CSR awareness, and health and safety regulations. Through our Académie du Café, employees can deepen their expertise in coffeeology, barista skills, latte art, and the world of teas and herbal teas. Technical training is also provided by our Expresso Service experts. Finally, a certification program (CQP) for coffee machine maintenance and repair is available to our technicians and team leaders, recognizing their expertise and supporting their career advancement.

We provide our employees with a range of attractive benefits that reflect our commitment to valuing their contribution. These include employee savings plans (CET/PEE/PERCO), profit-sharing and incentives, restaurant vouchers or meal allowances, as well as preferential rates on various services through our Social and Economic Committee (CSE).